Guest Services

At The Citadel we strive to make your visit pleasant from the moment you arrive. Our friendly staff is happy to assist you with any information on any of our services and shopper assistance, or additional questions that you may have.

Please contact security at (719) 492‑1858 for the following services:

First Aid
Safety Escorts
Lost and Found

The following services are available throughout the center:

ATM Machines - for your convenience, there are six ATM Machines located throughout the center as follows:

Lower level - in front of Foot Locker
Mid level - in front of Lenscrafters, at the South Entrance, and Center Court
Food court - in front of Elotes Locos Mexican Cravings
Upper level - Center Court

Soft Play Area - A children’s soft play area is located on the mid-level, in front of Burlington Coat Factory. Kids enjoy sliding and crawling in the plush play area while parents relax on the soft seating area. NOTE: The play area is temporarily closed until further notice due to the COVID-19 pandemic.

Stroller Rental - There are three Smarte Carte Stroller rental centers, located in the following areas throughout the mall:

Single Strollers, mid-level JCPenney Court.
Single & Double Strollers, mid-level near the Food Court

Diaper Changing Stations - are available in the upper level woman’s restroom near JCPenney and the family restroom on the lower level of the Food Court.